Terms and conditions At My White Country House

All sales are made by applying the Swedish Consumer Sales law (SFS 1990: 932) and the Distance Selling Act (2005: 59). More information is available at the Swedish Consumer department.

Fast deliveries

Your package is sent from us usually within 1-3 days. For delivery outside Sweden it will take around 2-7 days.

The delivery normally go to your nearest DHL servicepoint. Large shipments are sent by home delivery weekdays 8-16. If your nearest servicepoint is full the shipment will be relocated to the closest servicepoint which have space enough,

At home delivery announces the shipping company you to agree on a time to receive the goods.

At home delivery are the goods at the gate or alternatively driveway. Carrying can be contracted through us toward an actual carrying company charges.

Delivery before Christmas 2023, Europe, DHL Parcel Connect

Order no later than 12:00 on 14/12 for delivery before 24/12.

For customers in Sweden you need to place your order before 12:00 on 20/12 for delivery before 24/12

Order value

We have chosen not to have a minimum order value limit on My White Country House, all orders are welcome, big and small!

Open purchase, returning conditions

At the open purchase apply the terms under the Distance Selling law. It means that you have the right to cancel your purchase or switch to another product within 14 days of the receiving of the goods, provided the goods are unused and in the original packaging. The period starts the day you receive the goods. To read about the Distance Selling law, go to the Consumer departments website www.konsumentverket.se.

After you told us that you regret a purchase you have another 14 days for returning the products.

You can get your form for regretting your purchase on this link and then send it in your returning box https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett

If you want to exchange or return an item, please contact us via email: [email protected] before you send the item back. You pay for the return shipping and transportation risk if you wish to return or exchange an item. We do not accept returned goods sent by mail or are not fully payed. The returned items must be unused and undamaged and retain any. original packaging. When the returned goods inspected by us and approved the return we will send replacement goods or alternatively refund the purchase price for the goods (not freights and fees) as soon as possible or within 30 days from the time we received the return.

Only use Shenker/DHL for private and Postnord businesspackage for returns.

Note that you should pay any invoice, even if you return an item.

Note that the right of withdrawal does not apply custom ordering goods, food, books and magazines, as well as soaps and hygiene products. 

Any duties or VAT for customers outside the EU are not paid on returned goods.

Right of withdrawal and open in 14 days does not apply to cpmpanies.

The address to which returns are sent as follows: My White Country House, Sandbrovägen 2, 74364 Björklinge. Use Posten or Schenker forr returning items.

Shipping

For orders over 950: - Free shipping in Sweden, other orders costs 69, - per parcel in Sweden. At consignments containing only ribbons, the color map or scarves, the lower freight at 29 - be selected at checkout in Sweden, for large envelopes it costs 39kr.

Shipping costs to Norway located at 385 SEK, more information below. For orders from Norway you need to check the rules and regulations at https://www.toll.no/en/

Shipping costs for Denmark, Spain and Germany is 99 SEK, for furniture and large items it will add a cost of at least 1995 SEK, always contact us before you place your order to get the correct freight cost.

Shipping costs to Austria, Belgium, Bulgaria, Denmark, Estonia, France, Ireland, Croatia, Lithuania, Luxemburg, The netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Check republic, Hungary and Finland is 195 SEK for parcels, the purchase of furniture and bulky goods it will be addad another 1995 SEK.

We do not deliver to Åland and the Faroe islands, we can deliver to Åland with an extra fee which will be added to yor order, the same conditions for islands like Mallorca, Menorca etc...

All information on pruduct-pages, articelgroup-pages and campaigns about free shipping is for shipping onside Sweden only.

Prices

All prices include VAT, unless otherwise indicated. We reserve the right to change our prices and conditions without notice.

The applicable price is that indicated on www.mywhitecountryhouse.se website at the time of purchase. We reserve the obviously incorrect prices.

Payment options for secure e-commerce.

Secure card payments by VISA / MasterCard with our payment Klarna Checkout for free in different currencys which appears in the checkout.

Direct payment bank fee 0 :-

Swish fee 0:-

You have the ability to pay directly from your bank account via our payment Klarna Checkout.

Invoice, charge 0 :-

The invoice is sent to you via email if you do not make another choice at checkout.

The conditions for you as a consumer should be able to shop with invoice is that you are registered in the population register in Sweden, Norway, Finland, Austria och Germany and that you are over 18 years. Shipping address for your goods must be the same address as the one you are registered on. You may not have any previous credit history. Invoice payment terms are 14 days net. Late payment fee by 60, - and interest at 2% per month. Want to know more about the bill or see if your payment is registered, you can visit the website http://www.klarna.se

Klarna account, fee see below

With Klarna account, you can pay for in installments from 50, - / month or 1/24 of the total amount and the payment methods from which to choose how much to pay each month. You collect all your purchases in a calendar month, both here at My White Country House and other stores that also offer payment via Klarna Account. This means that you only receive one bill in the middle of the following month with 14 days credit, and only an administrative fee of 29, - regardless of the number of purchases. You can always choose to pay the entire amount at once. Klarna account costs nothing in the arrangement fee. For Klarna account concerns an annual interest rate of 19.5% and effective interest rate from 26.99% in the purchase of 10 000. In other words, the average interest rate per month if you buy something for 1000, - approximately 16.50. (The interest is deductible). Terms and conditions can be found here: http://www.klarna.se

Order Confirmation

An order confirmation is sent immediately to the email address submitted in the order. Do you receive no confirmation, it is because the email address has not been filled in correctly, it is enough that a single character is wrong.

Delivery to another recipient

You can choose delivery to another destination when you checkout. Delivery to another recipient may only be made by direct payment, Swish or bank card payments.

For companies

For larger orders, you should contact us in advance for us to ensure that we have the products in stock. Make a request to us at [email protected] alternative 018-370070.

Ordering you as a company, we will send the products package to the address where we assume that there is the reception staff. Is it unoccupied, it must be stated in your order so we can add delivery to servicepoint instead. Any additional costs of shipping companies because they can not deliver packages or not-picked-up package will be invoiced to the company that is ordering the goods.

Unclaimed packages

For non-Picked package is returned to us, we reserve the right to charge you

400 SEK regardless of the purchase amount to cover shipping / return shipping and administrative costs.

We can in some occasions send the package a second time, this is not mandatory, it is decided from case to case.

For non-picked package outside Sweden we will charge actual freightcost plus 400:- in handling and administration fee.

When not picked furniture will be charged the total cost of shipping plus 400: - the administrative fee.

When you have ordered furniture or other large items for home delivery you have three days to book date for reception of goods after you have been nofified from the transportationcompany, if it takes logner it will cost you extra rent that the tranpostationcompany charge to store your products.

Be very careful when filling in the mobile phone numbers and email addresses so that alerts arrive to you. Contact us immediately if you suspect you accidentally fill in the wrong details so we can help you, please note that this must be done within the following time before the package is returned from your agent.

Unclaimed furniture also concerns about the recipient is not reachable by phone, email or letter, resulting in the return of furniture.

Note Remember that if the recipient has not removed the package from the delivery point within 7 days return the package to us at DHL's terms and conditions, be sure to phone number for notification is properly completed. Do you text message that you have two days in which to collect your package, it will be retrieved by DHL middle of the day after you received your SMS.

Pictures on the computer

We can not guarantee that any item that appears in the online store identically reproduces the colours that it has in reality.

How they are shown may for example be due to the settings in your computer.

Complaint

At the Consumer Complaints applied. To read about the Consumer, go to the Consumer departments website www.konsumentverket.se.

If upon receiving notice that the item is damaged during transport, you should immediately complain to the delivery point in writing or in writing at the paper from the driver. Without this note the visible damage, no compensation can be paid. 

During transport damage is not immediately visible (hidden), please notify us immediately on the same day you receive the shipment to [email protected]

Transport damage complaint we move on to the distributor who of us in turn requires picture of defective product and also on the packaging. We need for that reason help to get pictures of the product and packaging by mailing them to [email protected] or mms images to 0709923802 

Picture of product and packaging and packinglist is a condition for the compensation to be paid, our distributor are very careful with this.

Transport damage during transport abroad paid no exchange goods, unless otherwise agreed. The same rules for reporting damages as above applies and compensation is paid according to results from the concerned transport companies.

Upon replacement of damaged goods, compensation is paid only for the value of the goods, not for shipping costs and other fees.

We thank you in advance for your help.

Delivery to Norway

Your order will be sent as a package delivery by DHL or UPS, and shipping cost is 385: - for normal parcels. Would you buy furniture or big things, you should contact us in advance to get the correct shipping cost which may vary from case to case.

VAT: VAT is deducted automatically for countries such as Denmark, Aland, Switzerland.

Norwegian VAT will be, it will be up afterwards by Tollpost / DHL, please see the following link for more info on VAT and customs duties: https://www.toll.no/no/netthandel/

My White Country House resolve not to, or pay a few extra fees in connection with international deliveries and returns, unless otherwise agreed.

Personal data

Personal information stored in our customer database when you register as a client. No unauthorized person has access to this register and the data will not be disclosed to other companies except Klarna who are our partners and handles payment and billing. The customer register implemented in accordance with the Personal Data law(PUL). For more information about the Data Protection law read here: www.pul.nu.

We do not store personal identification in our customer database, it is only used when invoice payment to our partner Klarna be able to do a credit check when shopping invoice.

Age

You must be 18 years old to shop at My White Countryhouse

Force majeure

We take no responsibility for any delay or failure due to circumstances beyond the company control, such as strikes, fire, war, government decisions, reduced or non-delivery from the supplier.

Furthermore, it takes no responsibility for any changes in the products / product characteristics as amended by the respective supplier and other factors beyond our control.